Return and Refund Policy
Last Updated: 04-06-2026
Thank you for shopping with . We strive to provide high-quality baking ingredients, tools, equipment, and supplies. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
Eligibility for Returns
You may request a return if :
- The wrong product was delivered.
- The product is missing parts or accessories.
To be eligible for a return, items must be reported within 24 hours of delivery and must remain unused, unopened, and in their original packaging.
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns or exchanges for:
- Opened or used food ingredients
- Perishable products
- Customized or personalized products
- Products damaged due to misuse, improper storage, or handling by the customer
- Clearance, sale, or promotional items unless defective
Return Request Process
To initiate a return, please contact us with:
- Order number
- Product name
- Reason for return
- Clear video and photo of the product and packaging (if applicable)
Our team will review your request and provide further instructions.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error, a defective product, or an incorrect item shipped.
Replacement Policy
Where possible, we may offer a replacement instead of a refund for :
- Defective products
- Incorrect items delivered
Replacement requests are subject to product availability.
Cancellation Policy
Once an order has been placed, it cannot be cancelled and will be subject to this Return and Refund Policy.
If a cancelled order has already been paid for, the refund will be processed to the original payment method.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or payment method.
- Contact your bank or payment provider, as processing times may vary.
- Contact us if the issue remains unresolved.
Contact Us
For return, replacement, or refund requests, please contact:
Email: priyasbakersmart@gmail.com
WhatsApp: 6374363936 / 8807163936